At Rookiefree , we strive to make our customers 100% satisfied with the product you purchased from us. please don't hesitate to send us an email if any questions or issues, and we will assist you right away.
Our policy lasts 14days. If 14 days have gone by since received, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please be noted that the shipping cost is not refundable.
If the product is defective, does not work properly or damage during transportation, please kindly let us know. For the fastest resolution, please contact our Customer Service including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We’ll provide you the proper solutions (replacement/return/refund as appropriate)as soon as possible.
Once your return is received and inspected, Rookiefree Customer Service will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping Notes for Return/Exchange :
a. To return your product, you should mail your product to the destination location we provide to you via e-mail thru customer service;
b. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable;Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
c. Depending on where you live, the time it may take for your exchanged product to reach you may vary;
Please contact our Customer service at
[email protected] to get the return address.